Frequently Asked Questions
1. Do you provide the source codes? Are they encrypted?
Yes, we provide the full source codes - not encrypted. You or developers working for you could modify them or add new features in them if necessary.
2. Can you do the installation on my server / hosting package and how much does it cost?
Yes, we can do the installation on your server or hosting package - it's a free service we offer. To request your free installation, please just contact us and send us either your cPanel user name and password or the ftp and mysql information for your website / hosting package and we'll do it asap for you.
3. Is your price a one-time fee, are there any monthly or other fees in the future
The listed price is a one-time fee, so once paid you could use after that the software for as many years as you wish without paying us any other fees.
The price includes also the full not encrypted source codes, free installation on your host (if you prefer that we do it for you), free powered by removal and free technical support.
4. Can I do the installation myself? Is the installation difficult?
Yes, you can do the installation yourself - the installation isn't difficult and we provide detailed instructions how to do it. The software comes with an integrated web installer, which makes the installation quick and easy - it's only necessary to unzip the files and upload them on your site and then open the web installer, which will create the database, create the configuration file and complete the installation for you.
5. If I choose you to do the installation for me, how fast you can do it?
We always make efforts to do the installation as fast as possible and it's usually done within 1-2 hours maximum after the purchase. In some cases (like if it's requested during the weekend or during the night) this may take a bit longer - please don't hesitate to contact us for details and exact information.
6. Is the software multi language? Can I translate it to my own language?
Yes, it's multi language and using a language file. The language file is a text file (it can be edited with whatever text editor) having all the words and phrases showing up on the user interface. So in order to add a new translation, it's necessary to translate this language file. We also have ready translations available, please don't hesitate to contact us and let us know the language you may be interested in and we'll get back to you after that with more information for it.
7. What are the script requirements? Are there any requirements for the PHP or MySQL version?
Since the script is written in PHP and using a MySQL database, in order to run it on your server or hosting package, you need to have PHP and MySQL installed on it. There are no specific requirements for the versions, but for both we recommend version 5 or newer. In order to use the SEO URLs feature (it's a configuration option in the admin panel) you need to have also mod_rewrite enabled for your hosting package. Today it's almost impossible to find a Linux shared hosting package not supporting PHP, MySQL and mod_rewrite, but if you have any doubts if your current hosting package have these, please don't hesitate to contact us and we'll test it asap for you.
8. How easy it will be for me to change the site colors and logo with my one once I install the site?
Using the special colors management page in the admin panel, you could easily change the site colors with different predefined ones or enter your own custom color code. You can also easily add your logo from the admin panel and change the colors on the site to match the main color of your logo. Or also if you prefer, we'll be happy to do that for you - you could just forward us your logo and we'll add it on the site (and resize it / crop it if necessary first) and adjust the colors to match it, as part of our free technical support.
9. If I choose to get your software, how do you provide the download information?
We send the download information with an email - immediately after making a payment, an email having a download link, setup and other information is sent to your email address. You just need to click the download link in the email and you can download the software and following the instructions, you could install it on your preferred server or hosting package. Please note that if you prefer, we can also do the installation for you - it's a free service we offer and we can do it asap after purchase.
10. How much do you charge for customization services I may need for my site?
We offer various customization services available on request, so we can for example make modifications in the default functionality or add new custom features you may need. To provide you an exact quote, we'll need your requirements or any additional information you may send us describing your preferences or customization requests. We'll check after that your requirements and we'll get back to you with an exact cost and time estimation (typically within hours after having your requirements).
