Common Questions About Our NetArt Media Script

Your Questions Answered

• Q1. If I choose you to do the installation,how fast can it be done?

  We aim to complete installations as quickly as possible,usually within 1–2 hours after purchase. In rare cases it may take longer;feel free to contact us for details.

• Q2. Can I purchase the single-domain version first and upgrade to the unlimited-domain version later?

  Yes! You can upgrade at any time by paying only the difference between the two versions.

• Q4. How do I report a bug or request a new feature?

  You can report bugs or request new features by contacting our support team directly or using our dedicated feature request/bug reporting system.

• Q5. Do you offer customization services or custom features for my website?

  Yes! We provide a range of customization and development services. Simply contact us with your requirements,and we’ll get back to you quickly with details on feasibility,estimated timeline,and cost.

• Q6. Can I customize or modify the source code of your products?

  Yes! You have full access to the non-encrypted source code,allowing you to customize and modify it to meet your needs.
  If you have questions about the source code,such as locating a specific function,our free technical support team is happy to assist.
  We also offer custom development services—just send us your requirements,and we’ll provide details on feasibility,timeline,and cost.

• Q7. Can I change the currency,date format,and time on the website?

  Yes,all these settings can be easily adjusted from the administration panel to match your country’s standards.

• Q8. Can you do the installation on my server or hosting package,and how much does it cost?

  Yes,we offer free installation on your server or hosting package. To request it,simply contact us before or after your purchase. We'll need your FTP credentials or, if you use a control panel like cPanel, the panel login details to complete the setup.

• Q9. What payment options do you accept for the software?

  We accept credit cards, PayPal, and bank wire transfers as our main payment methods. If you prefer a different option, please contact us and we’ll provide the details.

• Q10. Do you offer technical support in languages other than English?

  Yes, our support team can assist you in Spanish and French. Please note that phone support may be limited to English depending on the time of day, but email and ticket support are always available in all supported languages.

• Q11. What are the script requirements? Are there any requirements for PHP or MySQL versions?

  The script requires PHP and MySQL installed on your server, version 5.2+ (fully compatible with PHP 7+). Most Linux shared hosting packages already support PHP, but if you have any doubts, contact us and we’ll verify it for you.

• Q12. What are the system requirements for running the product?

  To use our product, your server should meet the following requirements:
  - PHP version 5.6, 7, or 8
  - MySQL
  - For SEO-friendly URLs, Apache's mod_rewrite module must be enabled.
  If you’re unsure whether your hosting supports these,we can test it for you.

• Q13. Can I do the installation myself? Is it difficult?

  Yes! Most customers install it themselves. The software includes an integrated web installer—just upload the files to your hosting and run the installer. It will create the database and configuration file automatically,making installation easy.

• Q14. Is the price of the product a one-time fee or are there recurring charges?

  The product is a one-time purchase with no recurring or subscription fees.
  Your purchase includes:
  -Lifetime access to the software
  -Free technical support
  -Full non-encrypted source code
  -Free installation on your server or hosting package,if desired

• Q15. Do you provide the source codes? Are they encrypted?

  Yes,we provide the source code fully unencrypted. This allows you or your developers to modify it or add additional functionality if needed.

• Q16. What are the differences between the Standard (one domain) and Enterprise (unlimited domains) versions?

  The Standard version can be used on one domain (which you can change anytime at no extra cost),while the Enterprise version works on an unlimited number of domains. Otherwise,both versions have the same functionality.