PHP Online School
An online school, training or knowledge base website, or online courses added to an existing site.
Help desk software
PHP Help Desk.
Take control of your customer support with a modern, self-hosted help desk: tickets, knowledge base and FAQ in one place, with no per-agent fees.
Tickets and knowledge base
Customers find answers first, then open a ticket.
Unlimited agents
No per-agent fees: grow your team for free.
Your data
Support conversations stay on your server.
One-click branding
Change colors and templates instantly.
PHP Help Desk is a mobile-friendly help desk for managing customer support tickets, building a knowledge base and publishing FAQs.
Customers submit and track tickets, search the knowledge base for instant answers and read your FAQs. Your agents reply to tickets with predefined responses and add to the knowledge base, so fewer customers need to ask.
Unlike monthly help desk platforms, there are no per-agent charges: pay once and grow your support team as you need.
A scalable support infrastructure
For customers
- Submit and track support tickets
- Searchable knowledge base
- FAQ section for product help
- Mobile-friendly support center
For your agents
- A streamlined ticket interface
- Predefined responses
- Contribute to the knowledge base
- Permissions by department
Manage a busy support operation
Industrial-strength tools without technical complexity.
- Multiple agents with their own permissions
- Pages and content with a visual editor
- Statistics on tickets and response times
- Newsletters for updates and announcements
PHP Help Desk questions
How does a knowledge base reduce tickets?
Customers search the knowledge base first. When they find the answer themselves, they do not need to open a ticket.
Do you charge per agent?
No. Add as many agents as you need at no extra cost.
Can it be multi-language?
Yes. PHP Help Desk supports multi-language websites.
Is installation included?
Yes. We install PHP Help Desk on your server for free, and removing our branding is free.
More content & niche systems
WebSiteAdmin
Our core content management system since 2003, and the foundation of most of our products. Fast, flexible and easy to use.
PHP Survey
Online surveys and customer satisfaction forms. Lightweight and fast, with no MySQL database required.
See all Content & Niche scripts or browse every product.
Only at NetArt Media
Combine our systems into one platform.
A jobs portal with a business directory, a marketplace with classifieds and a blog: your users register once and use everything with one account, one design and one admin panel.
See what you can build →